The stupid comedy with PG&E continues.
After my polite-but-assertive letter to PG&E’s CEO, I did hear from a telecom tech at PG&E who was ready and willing to help, but that was the last I heard of anything actually being done. Unfortunately we had a few days back-to-back during which time whatever equipment they have causing interference was silent. It then kicked up again as it usually does, but by then it seems that PG&E lost interest.
That was two months ago.
A month ago I called for an update, and as there were no notes about the activity after my letter, the representative opted to open a new case with a promise that I’d get a call back in a day or two.
Eight days later, I received a call from a blocked number from a maintenance supervisor who left me a voicemail with no callback number. I tried to return the call via the main PG&E number (the only number I have) only to learn that the case opened by the representative had simply been closed after this supervisor made that one impotent attempt to reach me. This exchange resulted in yet another new case being opened, this time with an admonition to stop closing the case without resolving the problem.
It has now been 390 days since my initial case was opened with PG&E. They could have fixed this problem 100 times by now.