I waited to post this until I was sure there was enough time for the letter to arrive and be to processed by PG&E first. Addresses and phone numbers have been redacted. After more than two years of trying to get PG&E to cooperate and to fix their faulty equipment in my neighborhood, my case has been referred to the FCC, which in turn has sent them a notice via postal mail (click the thumbnails to view the full-size image):
My favorite part can be found on page 2, which reads:
The complainant has attempted unsuccessfully to work through your usual complaint resolution process. Further, the American Radio Relay League (ARRL) has also attempted to resolve this matter, through notice to PG&E on or about May 3, 2024, and numerous other communications with your Customer Relations office. While the complainant has been contacted by PG&E personnel, it appears PG&E has yet to correct the interference to Mr. Johnson’s amateur radio station.
[emphasis mine]
Yes, we’ve been trying for more than two years to get PG&E to resolve this problem. I could understand it if it took them a few visits to confirm the locations of the offending poles, but that’s an interval that should be measured in weeks, not years. Taking years to resolve a straightforward problem just smacks of a desire not to cooperate for reasons one can only guess at.
And it’s not like we haven’t provided them data. They have the same access to my noise monitoring charts as the rest of the Internet. I’ve sent videos of my direction-finding exercises. I’ve shared my direction-finding log with them. They’ve chosen to do nothing.
I think if I were operating an electrical utility, and someone told me that I had specific pieces of equipment producing arc noise on RF, I would want to fix it, in case it was an early warning sign of an impending failure, but PG&E just doesn’t give any indication of seeing it that way.